Individuals can now register for and update their direct deposit information only through CRA s online portal or through their bank or credit union. Alternatively, they can request a change by mailing a form to CRA; however, CRA noted that processing time for these requests is up to three months. Individuals cannot update or initiate direct deposit by calling CRA. Representatives can no longer submit changes through EFILE and cannot make changes through their online client access to CRA s portal (unless the representative is a legal representative, which is fairly unusual). Recent changes to the process for registering and updating direct deposit information are due to evolving threats and attempts to defraud the system.

Starting July 3, 2025, CRA changed the delivery method for most mail from paper to online only for approximately 500,000 individual benefit recipients. As of September 4, 2025, CRA expanded this project to include an additional 900,000 individuals and broadened the scope beyond just benefit recipients.

This change applies to some individuals who are registered for a CRA account and currently receive paper mail. CRA noted that impacted individuals will receive an email notification and, in some cases, a letter from the CRA with more information on what is changing.

This change does not impact any benefit, credit or refund payments going forward. Impacted individuals can change their correspondence back to paper mail by updating their preferences in their CRA My Account profile.

If you are transitioned to online-only mail but you wish to retain paper mail correspondence, ensure to update your preferences in My Account.